Home / Solutions
Name the problem. We'll show you the fix.
Eight problems that quietly drain distribution margin, each with what we do, what you walk away with, and the outcome you can measure.
“We're paying overtime and still missing ship cut-offs.”
What it's costing youOvertime premiums, late-shipment penalties, and supervisors who burn out and quit.
Fix this with usWhat we do
- Labor planned by shift against forecast volume
- Slotting and pick-path redesign from ABC velocity
- Standard work and daily tiered huddles
- Dock scheduling and yard flow
What you get
- Labor planning model your team can run
- Re-slotting map and move plan
- Shift standard work and huddle boards
- 30-day productivity baseline
Outcome: The same volume shipped on time with fewer premium hours.
From 25 years on the job“I've run buildings where overtime was the default plan. The fix was almost never more people. It was planning labor to volume and fixing the pick path.”
“Freight and distribution costs keep rising and nobody can explain why.”
What it's costing youMargin disappears order by order, on customers and lanes you think are profitable.
Fix this with usWhat we do
- Cost-to-serve by customer, SKU and lane
- Carrier mix and mode review
- Freight invoice audit against contracted rates
- Network and DC-fit review
What you get
- Cost-to-serve model
- Carrier scorecard
- Freight audit with recovery list
- Prioritised savings roadmap
Outcome: You know which customers and lanes make money, and you act on it.
From 25 years on the job“Freight creep hides in accessorials, carrier mix and customers nobody has costed. You have to look order by order.”
“I get twenty reports and still can't tell how the building ran yesterday.”
What it's costing youProblems surface weeks late, after the customer has already felt them.
Fix this with usWhat we do
- A KPI tree: 10 to 15 measures that actually drive cost and service
- One-screen daily dashboard from WMS, SAP and EDI data
- Targets, owners and red/amber/green triggers
- Daily and weekly review cadence
What you get
- KPI definitions and targets
- Live operations dashboard
- Tiered huddle and escalation rhythm
- Leader scorecards
Outcome: Every leader sees yesterday's performance by 7 a.m. and knows what to fix.
From 25 years on the job“I've sat through meetings with twenty reports and no decisions. A handful of KPIs with owners changes the whole conversation.”
“Tariffs jumped and we're paying duty on goods we haven't sold yet.”
What it's costing youCash tied up in duty on inventory in storage, and duty paid on scrap, rejects and re-exports.
Fix this with usWhat we do
- FTZ feasibility and business case
- Zone activation and operator setup
- Inventory control and recordkeeping procedures
- Duty deferral, inverted-tariff, scrap and re-export treatment
What you get
- FTZ savings model
- Admin procedures and controls
- CBP-ready records and audit trail
- Trained zone staff
Outcome: Duty paid only when goods enter U.S. commerce, and never on what you scrap or export.
From 25 years on the job“I administered a Foreign Trade Zone. The duty savings are real, but only if inventory control and recordkeeping are right from day one.”
“Containers sit at the port while demurrage and detention bills stack up.”
What it's costing youDetention and demurrage fees, expedite charges, and stockouts while product sits idle.
Fix this with usWhat we do
- PO-to-dock milestone tracking
- Forwarder, broker and drayage coordination
- Receiving appointments and dock-to-stock standards
- Supplier compliance and inbound quality
What you get
- Inbound control tower view
- Milestone and exception alerts
- D&D reduction plan
- Receiving standard work
Outcome: Containers move on plan and product is available to sell sooner.
From 25 years on the job“Most demurrage is decided days before the container arrives. Milestones and early alerts are what stop it.”
“Retailer chargebacks for ASN and label errors are eating our margin.”
What it's costing youCompliance fines, short-pays and delayed payments from your biggest customers.
Fix this with usWhat we do
- EDI transaction audit (850, 855, 856, 810, 940, 945)
- ASN accuracy and carton label compliance
- Trading-partner setup and testing
- Chargeback root cause and dispute process
What you get
- EDI error log and fix list
- Retailer compliance playbook
- Chargeback recovery process
- Pre-ship validation checks
Outcome: Clean ASNs, fewer deductions, faster payment.
From 25 years on the job“Retailers don't negotiate chargebacks with feelings. Clean ASN data, fixed at the source, is the only defense that lasts.”
“Our customers have to call us to find out where their order is.”
What it's costing youCustomer service hours spent on status calls, and accounts that quietly move to a competitor.
Fix this with usWhat we do
- Order-status visibility for CS and customers
- Proactive exception alerts before the customer notices
- CS-to-warehouse handoffs and ownership
- Service-level standards and escalation paths
What you get
- Proactive alert process
- CS scorecard
- Escalation matrix
- Customer communication templates
Outcome: You call the customer first, with the answer.
From 25 years on the job“When customers have to call to ask where their order is, the problem isn't in customer service. It's in the handoff from the warehouse.”
“We went live on SAP and the warehouse got slower, not faster.”
What it's costing youBacklogs, manual workarounds, inventory accuracy drops and a team that stops trusting the system.
Fix this with usWhat we do
- Warehouse process design for SAP (WM/EWM, SD, MM)
- Test scripts built with floor users
- Cutover planning and go-live readiness
- Hypercare, super-user training and stabilisation
What you get
- To-be process maps
- Integrated test scripts
- Cutover runbook
- Trained super users
Outcome: A go-live the floor is ready for, or a stabilised system if you're already live.
From 25 years on the job“SAP projects fail on the floor, not in the design sessions. Test with the people who will use it every shift.”
Start with two weeks. Decide with evidence.
Hidden Cost Diagnostic
2 weeks · fixed fee
On-site and data review that finds and sizes your top cost leaks.
- Site walk and leadership interviews
- Data pull: labor, inventory, freight, duty, EDI
- Leaks sized in dollars and ranked
- 90-day action plan
Improvement Sprint
6–12 weeks · scoped project
We work alongside your team to capture the top opportunities.
- Weekly working sessions on site
- Process, FTZ, EDI, SAP and KPI changes
- Savings tracked against baseline
- Handover to your leaders
Run & Sustain
Ongoing · monthly
Keep the gains: dashboard, reviews, people and one AI agent at a time.
- Live KPI dashboard and monthly review
- Operator-screened hires as needed
- AI agent for shipment exceptions
- Leader coaching
Pick your biggest headache. Let's start there.
Thirty minutes, no pitch deck. If we can't help, we'll say so.